Guide to obtaining a quote
STEP 1 – Preliminary thoughts
Before submitting an enquiry there are some key things that you should consider. These may not directly be related to our furniture but could impact on the viability of your request. Things to consider are:
How much space do you have available?
If you are considering an island or an additional section of units, please take time to measure out where you think they may go. To help you consider the impact on your existing kitchen you can use masking tape or similar to ‘rough out’ the location of the units and make sure you are happy with the space remaining.
Services
Do any existing sockets or pipe runs clash with the location of your new units? If your changes involve re-locating or adding appliances you need to consult with a qualified electrician or gas safe plumber to ascertain viability and potential cost. We are unable to advise on any electrical or plumbing work.
Fixings
If you are looking to add wall units then you need to consider the potential for cables or pipework which may be in the walls where you want your units to go, these may prevent your fitter from achieving the necessary fixing and may need to be moved. You should also check the nature of the wall to determine if adequate support is available. Some internal walls, depending on the nature of their construction may require additional noggins or supports to be added before your units are fitted. Plasterboard fixings of any type are not a safe or acceptable method for fixing wall mounted units. If you have a new-build property the developer may be able to advise you of this, alternatively it may be necessary to drill some exploratory holes. This should always be done by a competent tradesperson taking into account any potential hidden pipes or cables.
Access and storage
Please check that any items ordered will fit into the required area. Our delivery partners will deliver items to the specified area providing there is clear and safe access. This particularly relates to long or heavy items such as worktops and tall larder units. Depending on the number/nature of units ordered please be aware of the space you will need to store the items before they are installed.
STEP 2 – Measuring & position of additional cabinets
Once you have been through the above, we will then require the measurements of the units required, or the space you wish to fit the units into. We may have original drawings that relate to your kitchen, however the ‘as built’ installation may differ slightly or the area that you’re interested in installing units into may not have been part of our original design work. When requesting a quote you need to:
- Measure the space available accurately and provide all measurements in cm/mm.
- If adding new cabinets onto an existing run, please ensure there is sufficient space for your selected item, allowing for pipework boxing, pillars, boilers and fillers etc.
- Where possible, mark-up on your plan/drawing or photo where the new item will go, this helps us check the space and see if there is a visible side to the cabinet.
- Door and Panel requests: If you are looking to replace doors within your kitchen please state the number of doors required, and mark-up on the existing plan which doors need to be replaced, or list them by position in the kitchen. In-frame doors are hand finished into the frame, therefore customers must supply exact measurements for each door, however, due to the nature of replacement doors in a used kitchen, there may be a possibility that in-frame doors will need further adjustment to fit into the frame on-site. Doors will be delivered un-drilled, with no hinges
What will our quote include?
- Initially your quote will provide you with a price for the items you have indicated are required.
- We will clarify inclusions, but unless instructed otherwise, we will include cornice, pelmet, handles and any under unit lights as were supplied on your original kitchen.
- Where units are adjacent to a wall a suitable filler piece will be provided to allow a scribe to the wall.
- If the changes to your kitchen are extensive then we may choose to provide an indicative drawing so you can better understand the proposed changes. Please note that due to the volume of requests we cannot produce drawings for minor additions.
- With your quote you will receive a full list of T&Cs. Please make sure you have read these before placing an order.
What will we deliver?
All of our units are factory assembled so will be delivered rigid, complete with door/drawer fronts attached to the cabinets. A hardware pack will be provided to include all unit legs and any loose hardware such as handles which will need to be attached as part of the installation.
Order process and lead times
Once we have received your enquiry we will review the content and respond within 10 working days. You may be contacted within that time if there are any questions we have that we need answering before providing a response. Once you have received a response please review the contact and then confirm your acceptance or any amendments required.
Should you then wish to proceed with an order you will be supplied with a full and final quote, to which payment must be made. All furniture is manufactured to order so lead times will be 6-8 weeks depending on range. Once your items are on order you will be given an estimated week ending date for delivery. A specific delivery date will be fixed the week prior to delivery.
With your quote you will receive a full list of T&Cs. Please make sure you have read these before placing an order.
